Returns & Refunds Policy

Last Updated: December 2025

Thank you for shopping with Pat Jones Technologies. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, this Returns & Refunds Policy outlines how returns, refunds, and exchanges are handled.

Eligibility for Returns

You may request a return or refund for your purchase if one of the following applies:

a. Change of Mind (Online Purchase):
If you purchased a product online through our shop, you may return it within 7 days of receiving the item. This is a standard “cooling-off” right under South African ecommerce law. Truehost

b. Defective, Faulty or Incorrect Items:
Items that are damaged, defective, incorrectly shipped, or do not match their description may be returned within 30 days of delivery.

Return Conditions

To qualify for a return:

  • The product must be unused, unaltered, and in original condition.

  • All original packaging, accessories, manuals, and tags must be included. shopify.com

  • A valid proof of purchase (invoice or order confirmation) must be provided.

Note: Products that are personalised, custom-made, perishable, or clearly used may not be eligible for return unless defective.

How to Initiate a Return

To start a return or refund:

  1. Email our support team at support@patjonestechnologies.co.za within the applicable return period.

  2. Include:

    • Your order number

    • The item(s) you wish to return

    • The reason for the return

    • Photos or evidence for defective items (if relevant)

After we review your request, we will send you detailed return instructions.

Return Shipping

  • Return shipping costs are typically borne by the customer unless the item is defective, incorrect, or damaged on arrival.

  • Items must be securely packed for return — we recommend tracking your return shipment.

Refunds & Processing

Once we receive and inspect the returned item:

    • Approved refunds will be processed within 7–10 business days.

    • Refunds will be issued to the original payment method, unless another arrangement is agreed.

    • Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

Exchanges

If you want to exchange an item (e.g., for a different model or colour):

Warranty Claims

Separate warranties from specific manufacturers may apply. If a product has a manufacturer’s warranty, warranty claims will follow the terms provided by that manufacturer. Defective goods may be repaired, replaced, or refunded in line with those warranty terms.

Policy Updates

We may update this policy from time to time. The Last Updated date above reflects the current version.

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